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Effective Date: january 19, 2019

Privacy Policy

This Privacy Policy explains the types of personal information we collect when you use our site (“Services”).

Privacy Principles


We do not collect any more personal information about you than is necessary.  We only use your personal information for the purposes we specify in this Policy, unless you agree otherwise.  We do not keep your personal information if it is no longer needed.  Other than as we specify in this Policy, we do not share your personal information with third parties.


Personal Information


The types of personal information that we may collect from you may include, without limitation: contact information, such as name, postal address, email address, and phone number; or demographic information, such as age, date of birth, gender, job information, and postal code.


Aggregate Information


When visiting our website, we may track the referring URL (the webpage you left before coming to Porch) and the pages, links, and graphics of the Porch website you visited.  This allows us to compile aggregate statistics about Porch's website usage and the popularity and effectiveness of the Services. This information is gathered globally and is not personally identifiable.  Some of your browsing sessions may be translated into information that helps us make the Services better.  If you would like to disable this tracking, please contact us at Contact Porch Software.




We may collect certain information with cookies but only for use of the Services. These cookies are known as “session cookies” and enable Porch to keep track of your movement so you don’t get asked for information you’ve already given.  We do not collect any of your information for advertising companies.  


Legal Basis


We will collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you (for example, when providing the Services), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.  In some cases, we may also have a legal obligation to process personal information about you or may need to process personal information in to exercise, establish, or defend legal claims.


How We Use Personal Information


We may use information we obtain about you to:

  • Process and complete transactions you have requested using the Services, 

  • Maintain a record of your purchases and other transactions using the Services;

  • Respond to your questions and comments and provide customer support;

  • Operate, evaluate, and improve our business and the products and services we offer;

  • Analyze trends and statistics regarding use of the Services;

  • Protect against and prevent fraud, unauthorized transactions and manage risk exposure;

  • Enforce our Terms of Use and other agreements; and

  • Comply with applicable legal requirements and industry standards. 


How We Disclose Personal Information


We may disclose aggregated information about our user, and information that does not identify any individual user, without restriction.  We may disclose personal information about you:

  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential;

  • To comply with any court order, law, or legal process;

  • To enforce or apply our Terms of Use and other agreements;

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Porch, users of the Services, or others; and

  • With your consent.


We also reserve the right to transfer your personal information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your personal information in a manner that is consistent with our Policy.


Data Security and Retention


We have implemented measures intended to protect your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.  Please note that the electronic transmission of information is not completely secure.  We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that such measures will always be effective.  We will retain your information for as long as your account is active or as needed to for our internal purposes.  You may request to delete your account information by contacting us at Contact Porch Software.


Your Rights and Choices

You have the following rights and choices about the personal information we collect from you and how we communicate with you:  


Right to Access. You have the right to request a copy of any information that we hold about you.  If you would like a copy of this information, please contact us at Contact Porch Software.


Right to Rectify. If you discover that the personal information we hold about you is incorrect or out of date, you may ask us to correct that information.


Right to be Forgotten/Cease Processing. You may ask us to delete or cease processing the personal information we hold about you in certain circumstances.  It may not be possible for us to delete or cease processing all the personal information we hold about you where we have an ongoing relationship, however please contact us at Contact Porch Software and we will do our best to assist with your request.

Right to Withdraw Consent.  Where we process your data on the basis that you have consented to such processing, you have the right to withdraw your consent at any time by unsubscribing or contacting us, as applicable.


Right to Portability.  You may ask us to transfer your personal information to a third party in certain circumstances.  If you would like any other information regarding this right, please contact us at Contact Porch Software.


Web Analytics.  You may opt out of the aggregation and analysis of data collected about you on our website by Google Analytics by installing the browser plugin available here:


Third-Party Services

The Services may enable you to interact with other third-party services, such as payment card processors, accounting or record keeping services, and ACH services (each a “Third Party Service”). These Third-Party Services or websites may have privacy practices that differ from those of Porch.  If you submit Personal Information to any of those websites or Third- Party Services, your information is governed by their privacy policies.  We encourage you to carefully read the privacy policy of any Third-Party Service you visit.

How We Respond to Do Not Track Signals

Your web browser may let you choose your preference as to whether you want to allow the collection of information about your online activities over time and across different websites or online services.  At this time, the Services do not respond to the preferences you may have set in your web browser regarding such collection of your information, and the Services may continue to collect information in the manner described in this Statement.


Children Under the Age of 13

The Services are not directed to children under the age of 13.  If we learn we have collected or received personal information from a child under the age of 13, we will delete that information.  If you believe we might have any information from or about a child under the age of 13, please email us at Contact Porch Software


Changes to this Statement

Porch may amend this Policy from time-to-time.  For material changes to this Policy, Porch will place a prominent notice on this website and send an email notification of the change.  In the event we make a material change to how we use your personal information, we will also provide you with an opportunity to opt out of such new or different use. The date this Policy was made effective is at the top of this page.  Any future revisions and their dates will also be at the top of this page. 


Contact Us

If you have any questions about this Policy or our information practices, please email us at Contact Porch Software.

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